Marketing Communications Strategist, University of Missouri
In Loriana’s work at Hillsboro Title in the area of culture change and making Hillsboro Title a great place to work, she was able to elicit valuable information about how my staff really felt about their work, coworkers and environment. They expressed things in small group sessions with her that they were unwilling to share with me. She was skillfully able to assemble her findings and relay it back in an impactful way to employees in a large group without betraying confidences or making the staff feel ill at ease.
In addition to the benefit of acknowledging to the staff that they were being heard, Loriana provided a clear and prioritized plan to me (according to importance and ease of implementation) for action. I realized that changes of which I had been fearful and situations in which I was uncomfortable were key to leadership and communication with staff. I found enormous value in the clarity that Loriana provided. Subsequent to our work together, I have used that clarity to make important decisions about the direction of my company and my life.
CEO, Hillsboro Title